Our Survey Says!

Staff friendly, but does not include most directors.

It is expensive and I wish the rent would not need to be raised every year.

This would be a great place to live if we didn’t have constant friction caused by Kim. 

She has no people skills. She avoids all contact with residents she wants to dictate.

She has fired all department heads.

She hires only people she can control.

Improve administrative staff.

Staff members are friendly and receptive, except Executive Director and her staff.

I  believe Elizabeth Derry does not have the important qualifications necessary for her job.

Monthly bill should identify extra charge in more detail than “activities” since timing is much 

before activity involved and charge is long forgotten.

Resident council should have a procedure to help protect an individual resident’s rights not to be

 involuntarily moved to and assisted living unit or special care residence. 

Everyone may one day encounter such a  problem and may need help 

to sort out the complex process of decision. 

For example and eviction procedure should include third party professional medical opinions rather 

than two nurse; reports.

Kim is not a leader but and enforcer to orders given her by the CPA (Johnson)

 whom she hired and gives raises each year!! Same relationship withe Mike .

 She’s a young immature cute woman over her head.

More open communication with the residents by management in major issue problem areas.

Kim needs to be less dogmatic, less of a bully, more open to resident suggestions and concerns,

less dismissive of resident input, less narcissistic.

Kim is too “my way or the highway” type, She also does not understand old people and 

shouldn’t be working in a retirement facility.

I think residents should have their apartments for life-not until Casa administration(thru

health care) wants the unit. It is self-serving to try to get unit from resident when hey/she is least 

capable of deciding. Remember, upfront fees can be gotten sooner if resident can be evicted!

Initiate a resident advocate committee. 

Read more at

Truthaboutcasa.eu.pn